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LIVE Customer Service
Toll Free (866) 239-1253
Int'l 00+1+856-431-0759
M-F 10AM - 7PM ET
UNBEATABLE PRICES ON:
Flower Girl Dresses,
Christening Gowns
Christening Dresses
First Communion Dresses,
Boys Communion Suits,
Ring Bearer Tuxedos,
Christening Rompers,
Christmas Dresses,
Holiday Dresses
WE SHIP OVERSEAS!
Ireland, U.K., Australia,
New Zealand, Europe,
China and more
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Little Girl Dresses.com wants to make your shopping experience for discount flower girl dresses, first communion dresses, Christening gowns, ring bearer attire, boys sailor suits, girls sailor dresses, bris gowns, preemie baby gowns, baptism gowns, and holiday dresses quick and easy. That's why we provide this Frequently Asked Questions page to assist you with some of the most common questions we encounter. We hope you find your answer here, but if not, feel free to call our Customer Service Team at 1-866-239-1253. Thanks for shopping with us!
Q:
What is the cost of the shipping both in the US and Internationally?
A: In the US, orders over $150 receive Free Ground Shipping. Shipping for orders that are over $30 but less than $150 is $9.95. If your order total is $30 or less, the shipping is $5.95. If you need to expedite shipping to get the items faster than normal, you should call Customer Service at 866-239-1253.
Outside of the US, International Priority Mail (US Postal Service) delivers between 10 and 14 days from when we ship and the price is $24.95 US. For International Express Mail (US Postal Service) delivers between 7 and 10 days from when we ship and the price is $34.95 US. If you have additional questions, please call our Customer Service at 00+1+856-431-0759 Monday through Friday from 10:00AM to 7:00PM EST.
Q:
How long will it be before the items ship?
A: This is a common question with many answers. First, we treat every order as if it is a rush. That means that if an item is in stock it ships the same day or the next day depending on what time of day the order is received. Our products ship from several locations throughout the country and inventory levels vary daily and by season. Normally, if an item is in stock you will have the item in no more than 4 business days. If an item is out of stock, you will usually have the item in 2 weeks or less. If an item is Back Ordered, the availability will depend on the manufacturer. NOTE: Please indicate the wear date in the ordering process so that we know that your order is time sensitive.
Q:
Does Little Girl Dresses ship overseas?
A: Yes, we ship to Ireland, the U.K., Europe, Australia, New Zealand and more. Shipping options and costs can vary by country, so please call us or e-mail to learn your options. Also, keep in mind that some customs fees may also apply to your shipment. Nevertheless, we are confident that your final costs will be far less than your local dress shoppe or boutique choices. Call our Customer Service at 866-239-1253.
Q:
What material is used when making the dresses?
A: The outfits are made of Cotton, Silk, Satins, Bridal Satin, Poly-Cotton blends and some polyester, the material used is detailed in the description of each product. The majority of our products are manufactured in the United States, allowing us to better manage quality control. Great care is taken to insure the finest fabrics and trims are used in our products. Even our lower cost items are held to high manufacturing standards.
Q: Are the dresses full length or tea length?
A: Usually tea length, at about the mid calf on her leg.
Q: If the dress that I order does not fit, may I return it?
A: Of course you may, while we cannot be responsible for the shipping
charges, we will gladly refund your money, as long as the dress has
only been “tried on” and not worn. **
Q: Why do I have to pay for the return shipping?
A: We cannot keep our prices low and pay for return shipping. Our margin is such that we could not stay in business if we were required to cover those costs. Please keep in mind that retailers do not pay your travel expenses when you return merchandise to their stores.
Q: If I am not sure of which size will fit, can I order two sizes and
send one back for a full refund?
A: We recommend against this method. You may use this method if you are close to the event date. However, if you do so, we must charge a 15% "re-stock" fee, which would be deducted from your refund upon our receipt of the returned item(s). Under normal time circumstances, we do prefer that you use our sizing charts to select the proper sized garment for your child. Our customer service department can assist you in this process via phone or email inquiry. Every child is different and you ultimately have to make the sizing decision. Straight size exchanges will be done without restocking fees, and will incur only the shipping costs. Please, Click here to view our videos on how to measure your child or call our customer service line for assistance.
Q:
Do you have a Color Chart for Sweetie Pie Dresses?
A: We do have a color chart for Sweetie Pie Dresses only. A word of caution about color charts. Color charts are meant to be a "close" reference not an exact color. Dye lots within the same company do vary slightly and every screen or printer connected to a computer may have a slightly different display or print out of this chart. Having noted all of that, you can see the Sweetie Pie Color Chart by clicking here.
Q:
Can I order many items and return the items that I don’t
want?
A: Yes. We must charge the 15% "re-stock" fee for each item returned. This merchandise is kept in a controlled storeroom and restocking is a costly process. We do not have these costs built into our prices and cannot absorb the expense.
Q: If I order this today, when will the products be in my hands?
A: The usual shipment procedures require lead time for processing, and sometimes delivery of new inventory from our manufacturers when items are sold out of stock. We can normally deliver into your hands within five business days. There are alternate shipping methods (direct, upgraded,etc.) that can be arranged. It's preferable that you call customer service for assistance if you need the item(s) expedited.
Here are some things to keep in mind when you need a rush order:
- UPS does not offer Saturday or Sunday shipping.
- Our families love us. So while you can shop and order 24 hours a day, seven days a week, we and our employees are working during normal business hours filling those orders and answering your questions.
- If a product is out of stock, we must get if from our manufacturers and their families love them, too.
- ORDER EARLY! The best thing to do is order before time is short. If the product needs to be worn on a certain day, make a note when you order, in the appropriate space, and we will make sure that your order is processed appropriately.
Q: Can I receive a discount for ordering multiple items at the same
time?
A: Our pricing is very competitive and we really cannot afford further discounts. However, we will pay shipping for any order totaling over $150 (The order must be ordered and shipped at the same time and to the same address.) * Note: If items are returned and the credits reduce the sale below $150, the shipping charge, as well as restock fees, will be added.
Q: How long will it take for my refund credit to be put back into my credit card account?
A: We process refunds within three business days of our receipt of your return*. You will receive an email notification of the refund/credit transaction.
* We cannot control how long it takes each credit card company to show the credit on your statement. It may take as long as your next statement for the credit to appear in print. Web based statements usually show the credit much faster. By law, your credit card company cannot charge you interest after the date of the refund.
** We use a number of controlled criteria to determine if an item was worn. All returns must be authorized in advance, include a Return Authorization Number and must be authorized and returned in a timely manner. Additionally, any and all tags that are attached by the manufacturer must be in place in their original location and attached by the method used by that manufacturer. This and additional information is carefully reviewed and then a determination is made by our customer service supervisor.
If you still have a question, drop us an email at info@littlegirldresses.com .
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